Comcastic my A#$
Comcastic the latest marketing phrase from Comcast the cable and high-speed internet provider. Comcastic basically means that your experience with Comcast will be fantastic while I cannot vouch for no one else and their service. When it comes to me however of lately well since early August my Comcast experience has been Comhorrific. See since the beginning of August my high-speed internet service is far from high speed. So seeing the different commercials of how Comcast internet speeds are super fast are almost painful to me. I am a subscriber to Comcast speed tier package that basically promises download speeds of 8Mbs and upload speeds of 7kbps and up until the beginning of August that is where everything was though the download speeds range from about 6.5 to 13mbs.
On August 6th my service went out for a minutes longer than usual but eventually came back on no harm no foul. So I thought, while the service return it was not until the next day when I ran a bandwidth speed test that I realized my download speed had fallen below 2mbs while the upload speed has remain the same.
After running a few more test to just to be on the safe side the download speed was still beneath 2mbs. Time to get on the phone with customer service after playing touchpad tag I was told than the Comcast was receiving more calls than usual and that my hold time if I choose to wait would be extremely long. Never a good sign.
Eventually a call ticket was set up and a Comcast line tech (independent contractor) was appointed to visit my apartment the following day. At this time there was no worry on my end because the few times that I have had an issue with my internet service Comcast was on it and took care of it with the utmost professionalism.
The next day the Comcast line tech arrive on time and really could not find nothing wrong, though he did claim that Comcast was in the process of installing the VOIP lines etc etc and that until they install their VOIP lines in every area some areas would lose a little bandwidth from time to time and that in 48 hours everything would be okay. Oh yes I almost forgot his other advice was to make sure that I run the cord from the modem straight into the computer instead of the router for a while.
After two days my download speed was still the same so I gave Comcast the weekend to straighten things out and on Monday I was still having the same problem so on Tuesday I gave Comcast a call and they scheduled for someone to come out to my place on Thursday and once again they could not find anything wrong and this game of see saw has been going for almost two months now. I have had over 10 visits from Comcast techs (independent contractors) in this time and still no one can find out what’s wrong.
Every line tech says that whatever the problem is it is not with in my apartment but since most of these guys are (independent contractors) and Comcast employees they really cannot really or do not know how to check the lines and the connections outside thoroughly enough. To top it off Comcast has been sitting on their A#$ when it comes to sending someone out here to check the lines not only the ones that run into the building but in the surrounding area.
Yet still I am receiving a bill 3 in this time span of almost $70 for a service that I am not receiving fortunately for me I have had the chance to talk one Comcast tech support operator who is on my side and has went out of his way to help on these issues and even he is bewildered by the lackadaisical way my case is being handled.
I will not lie I really need at least 6mbs of download speed to work properly over the net and I am nowhere near that and in my area the only high speed provider is AT&T and at the most their high end DSL package is 6mbs and DSL being what it is that will be somewhere around 4 or 5mbs yuck though I may be force to try this if Comcast cannot resolve my issue.
On August 6th my service went out for a minutes longer than usual but eventually came back on no harm no foul. So I thought, while the service return it was not until the next day when I ran a bandwidth speed test that I realized my download speed had fallen below 2mbs while the upload speed has remain the same.
After running a few more test to just to be on the safe side the download speed was still beneath 2mbs. Time to get on the phone with customer service after playing touchpad tag I was told than the Comcast was receiving more calls than usual and that my hold time if I choose to wait would be extremely long. Never a good sign.
Eventually a call ticket was set up and a Comcast line tech (independent contractor) was appointed to visit my apartment the following day. At this time there was no worry on my end because the few times that I have had an issue with my internet service Comcast was on it and took care of it with the utmost professionalism.
The next day the Comcast line tech arrive on time and really could not find nothing wrong, though he did claim that Comcast was in the process of installing the VOIP lines etc etc and that until they install their VOIP lines in every area some areas would lose a little bandwidth from time to time and that in 48 hours everything would be okay. Oh yes I almost forgot his other advice was to make sure that I run the cord from the modem straight into the computer instead of the router for a while.
After two days my download speed was still the same so I gave Comcast the weekend to straighten things out and on Monday I was still having the same problem so on Tuesday I gave Comcast a call and they scheduled for someone to come out to my place on Thursday and once again they could not find anything wrong and this game of see saw has been going for almost two months now. I have had over 10 visits from Comcast techs (independent contractors) in this time and still no one can find out what’s wrong.
Every line tech says that whatever the problem is it is not with in my apartment but since most of these guys are (independent contractors) and Comcast employees they really cannot really or do not know how to check the lines and the connections outside thoroughly enough. To top it off Comcast has been sitting on their A#$ when it comes to sending someone out here to check the lines not only the ones that run into the building but in the surrounding area.
Yet still I am receiving a bill 3 in this time span of almost $70 for a service that I am not receiving fortunately for me I have had the chance to talk one Comcast tech support operator who is on my side and has went out of his way to help on these issues and even he is bewildered by the lackadaisical way my case is being handled.
I will not lie I really need at least 6mbs of download speed to work properly over the net and I am nowhere near that and in my area the only high speed provider is AT&T and at the most their high end DSL package is 6mbs and DSL being what it is that will be somewhere around 4 or 5mbs yuck though I may be force to try this if Comcast cannot resolve my issue.
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