So long dear friend...
Time waits for no one, it’s so hard to say goodbye.
Today a long but at times a somewhat strain relationship has ended. My patronage as a loyal customer to Radio Shack is no more. Why? I will get to that a in a second. Just to share a few things I have a been a consumer of Radio Shack for more than 14 years which constitutes more than half of my life sometimes I would purchase things there because it was convenient and at other times it was convenient still.
Yet my convenience has undoubtedly brought Radio Shack a loyal customer and a few of his friends to over the past few years. So how does such a relationship end? The same as it does with all relationships over the something small in this case $30 actually $29.99.
Yes $29.99 for a pair Plantronics (43-960) Headsets. The headsets in question went bad a few days ago and today I decided to take them back and have them exchange for a new pair. When originally purchased the headsets were used so I had an extended warranty which according to Radio Shack expired two weeks ago. Actually the warranty is for a year which would leave me with more than enough time to have them exchanged but I was shock by the audacity of the sales person who knows by my name mostly everyone does since I frequent them so much to actually try to count the 180 days from the time of my original purchase to when he thought the warranty expired.
No issue from me because I have work retail before and I know that as sales associate you have to be careful of what you do so I went the Ass. key word there is ass Manager with the issue again this is another person that I know well and he runs this whole how everything is out of his hands crap on me.
Now keep in mind that technically the headsets are under warranty which was extended because I purchase an use item but they are trying to hold me to the regular warranty which only expired two weeks ago. Really just negate the fact that I have purchase something out that store at least 3 times of month for over the past year some purchases were large and some were small but still they were purchases.
We all have rules to follow and I am not trying to get anyone into trouble but when I was in retail which was not that long ago our motto was a loyal customer is a happy one actually somewhere in the basement of that Radio Shack and bulletin board has a quote similar to that.
So after this display complete disrespect I handed the headset with the original packaging and the receipt to the Ass. Manager and cordially left no need to push the issue for I know that I was in the right all is well.
Finally by the time I arrived home guess who left a message on my voicemail yep Radio Shack. After going over the receipt we see that your warranty is for one year and not 180 days so when ever you like you come in and get refund or exchange them for another pair. I called them back and said no thank you and I will not be back and ended the conversation.
Sidebar:
What is so sad about this whole scenario is that even if my warranty had expired I would not lose a loyal customer over $29.99 even if meant just opening up a case and switching them and sending the broken ones back it is not like we are talking about a $ 2999.99 tv or something. I would have done that just a token of respect considering the warranty would have been expired by two weeks oh well I guess easy come easy go….
From MSNBC
Today a long but at times a somewhat strain relationship has ended. My patronage as a loyal customer to Radio Shack is no more. Why? I will get to that a in a second. Just to share a few things I have a been a consumer of Radio Shack for more than 14 years which constitutes more than half of my life sometimes I would purchase things there because it was convenient and at other times it was convenient still.
Yet my convenience has undoubtedly brought Radio Shack a loyal customer and a few of his friends to over the past few years. So how does such a relationship end? The same as it does with all relationships over the something small in this case $30 actually $29.99.
Yes $29.99 for a pair Plantronics (43-960) Headsets. The headsets in question went bad a few days ago and today I decided to take them back and have them exchange for a new pair. When originally purchased the headsets were used so I had an extended warranty which according to Radio Shack expired two weeks ago. Actually the warranty is for a year which would leave me with more than enough time to have them exchanged but I was shock by the audacity of the sales person who knows by my name mostly everyone does since I frequent them so much to actually try to count the 180 days from the time of my original purchase to when he thought the warranty expired.
No issue from me because I have work retail before and I know that as sales associate you have to be careful of what you do so I went the Ass. key word there is ass Manager with the issue again this is another person that I know well and he runs this whole how everything is out of his hands crap on me.
Now keep in mind that technically the headsets are under warranty which was extended because I purchase an use item but they are trying to hold me to the regular warranty which only expired two weeks ago. Really just negate the fact that I have purchase something out that store at least 3 times of month for over the past year some purchases were large and some were small but still they were purchases.
We all have rules to follow and I am not trying to get anyone into trouble but when I was in retail which was not that long ago our motto was a loyal customer is a happy one actually somewhere in the basement of that Radio Shack and bulletin board has a quote similar to that.
So after this display complete disrespect I handed the headset with the original packaging and the receipt to the Ass. Manager and cordially left no need to push the issue for I know that I was in the right all is well.
Finally by the time I arrived home guess who left a message on my voicemail yep Radio Shack. After going over the receipt we see that your warranty is for one year and not 180 days so when ever you like you come in and get refund or exchange them for another pair. I called them back and said no thank you and I will not be back and ended the conversation.
Sidebar:
What is so sad about this whole scenario is that even if my warranty had expired I would not lose a loyal customer over $29.99 even if meant just opening up a case and switching them and sending the broken ones back it is not like we are talking about a $ 2999.99 tv or something. I would have done that just a token of respect considering the warranty would have been expired by two weeks oh well I guess easy come easy go….
From MSNBC
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